Return & Refund Policies
Our Customer Care Team is committed to offering you the best customer service experience every step of the way. Our team can help you answer questions and make suggestions about products, provide order updates, and also help you with order modifications. We also understand that there are times when you may need to return a product and our Customer Care Team wants to make this process as easy as possible for you!
Return Policy
You have 30 days from the date your product arrives to request a refund as long as the product is in its original condition, which means unopened, unused, with all seals intact, and in its original packaging.
Processing Your Return
You will need to arrange for a return with us or the return will not be accepted. In order to process a return, you must email your request to: support@theskinspot.com and obtain a confirmation email from our team.
In your request, please provide the following information:
Your name
Order#
Email address
Phone number
Product(s) you wish to return
Reason for return
Return Request Confirmation, Deadlines, & Shipping Instructions
Once we have confirmed your return request via email, we will provide you with mailing instructions to return your product. The product(s) must be physically in our possession within 30 days of receipt/delivery. Return shipping is the purchasers responsibility. We highly recommend you use a shipping method that offers tracking and suggest adding parcel insurance to protect your products in the event your package gets lost or damaged in transit. Retain your shipping receipts so you can track your return.
Refunds
Once the merchandise has been received and inspected, and as long as there are no defects with the product, we will issue you a refund to the original tender that was used to make the purchase (minus discounts, shipping fees, and any other applicable fees resulting from a promotion the sale was associated with, such as a gift w/ purchase promotion). We will send you a refund confirmation to the email on file with your profile confirming that your refund has been issued. Processing times may vary with each banking institution.
Non-Returnable Items
Due to manufacturer specifications and hygiene considerations, we are unable to accept returns on all skincare tools and devices (see “Skin Care Tools & Devices” collections), Sunshields, gloves, clothing, pillows, derma rollers, scar gels and/or sheeting, such as Silagen, ProPatch products such as SculptPatch, VitriPatch, and RenewPatch, Nutrafol (3 packs), and vFit. Unless otherwise noted, any and all electrical device warranties are void if the device is used outside of the United States. We cannot be responsible for issues related to international voltage use.
Returns of Products That Qualified for a Gift w/ Purchase
We do not accept "gift w/ purchase" items back. If the retail item you are returning helped qualify you for a "gift w/ purchase" and your subtotal falls below the qualifying amount to receive the gift, we will deduct the value of the gift from the item(s) you are returning.
TSSTUBE: Non-Returnable/Non-Refundable
We do not accept returns on TSSTUBE purchases.
Returns on Orders That Qualified for Free Shipping
If the item you are returning brings your subtotal below $99, your refund will be reduced by $8.95.
Returns That Come Back Damaged, Used, or Not in Original Condition
We accept returns under the condition that the product is in its original condition, which means unopened, unused, with all seals intact, and in its original packaging. Return items damaged in transit will not be accepted for return or exchange. Please insure your return items with the carrier and package your products with a sturdy box and proper padding. If your return is rejected and you want the product back, you will be responsible for the return shipping fees.
Order is Returned with “Return to Sender “ Notice or Refusal of Delivery
Writing “Return to Sender” or rejecting a shipment is not an acceptable way to return an order and your refund will be rejected. If you would like the product to be returned to you, additional shipping fees will apply
Returned Item Arrives with Postage Due
If your return package arrives with postage due, your order will be refused at the time of delivery. If your package is accepted, any postage due plus a handling fee of $15 will be deducted from your refund.
Our Process to Validate the Condition of Products Prior to Shipment
For quality control purposes, our team carefully inspects each product prior to shipment to make sure they are in pristine condition. We know how much each product weighs and we take pictures of all the items purchased prior to packing and shipping to validate the condition of the products.
Route: Additional Parcel Insurance for Shipments
We take great pride in our fulfillment center and our careful packaging. As such, once a package leaves our warehouse and the tracking number is registered, we are no longer responsible for how the package is handled by the carrier or where they leave it upon delivery (lost in transit, left in the sun, rain damage, broken items, theft, etc.).
However, The Skin Spot is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout, your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route Package Protection at checkout. The Skin Spot will not file the claim or contact route for you.
* Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered”. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days.
Order Modification Requests
The Skin Spot warehouse operates as fast and efficiently as possible, which means we cannot guarantee a modification to your submitted order. Please review your order prior to submitting payment to verify that your order is correct.
Request to modify your order will be considered, however, once your package ships, we cannot modify or cancel your order. To request an order modification such as adding or subtracting an item, changing the mailing address, or cancelling your order, please contact us at support@theskinspot.com.
Thank You
We sincerely appreciate your assistance and understanding in adhering to our Return Policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review and may result in the denial of future orders. Returns that do not meet our Return Policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.
If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us at support@theskinspot.com.