Return Policy

The Skin Spot offers a curated collection of clinically proven, results driven skincare and want you to be totally satisfied with your purchase. Our team is happy to answer any questions on usage instructions or results.

But if you are not completely satisfied with a product for any reason, please contact us to process a return within 30 days of the purchase date. Just send a return request to support@theskinspot.com.

All returns need to be made within 30 days of purchase

You will need to arrange for the return with us or the return will not be accepted.

Limit of two individual items per client to be returned or exchanged in a 365-day period

After two returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.

Shipping fees are non - refundable

Shipping fees will not be included in the refund unless the return was the result of the wrong products being shipped or if it was defective.

We photograph each order prior to shipping to verify that each product is sent in pristine condition.  We are not responsible for packages that get damaged in transit and highly recommend that you add Route Insurance to your package for added protection. 

Returns must be shipped at your cost within 7 days of contacting us

Please return the product via UPS or US mail or another common carrier

We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

All returned merchandise must be in its original packaging

All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned. (If you have used or desire to keep gifts with purchase, we may charge your account for the full value of the gift.) Returned products may not be altered and must contain over 80% of the product. We reserve the right to deny the return if the item is not returned complete with original packaging or if it is damaged upon receipt.  We highly recommend adding insurance on your package to avoid any issues in transit.  

Non-returnable items

Due to manufacturer specifications and hygiene considerations, we are unable to accept returns on all Devices (see device collections), Sunshields, Gloves, Clothing, Pillows, dermarollers, scar gels or sheeting, such as Silagen and Skinuva, ProPatch products such as SculptPatch, VitriPatch, and RenewPatch, Nutrafol (three packs), and vFit.  

Unless otherwise noted, any and all electrical device warranties are void if the device is used outside of the United States. We cannot be responsible for issues related to international voltage use.

Order Modification Requests

The Skin Spot warehouse operates as fast and efficiently as possible which means we cannot guarantee a modification to your submitted order. You may, however, request a change to see if it is possible. To request an order modification like cancellation or item addition / removal, please contact us at support@theskinspot.com.  Once your package ships, we cannot modify or cancel your order.  

Refused/Undeliverable Packages

If your package is refused or undeliverable at the time of delivery or marked return to sender, an undeliverable package fee will be assessed. The fee is $15.00 for domestic orders. Please double-check your shipping address before you place an order to avoid incurring this fee.

Lost, Stolen or Damaged Items

We take great pride in our fulfillment center and our careful packaging. As of such, once a package leaves our warehouse and the tracking number is registered, we are no longer responsible for how the package is handled by the carrier or where they leave it upon delivery (lost in transit, left in the sun, rain damage, broken items, theft, etc).  However, The Skin Spot is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.   The Skin Spot will not file the claim or contact Route for you.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Defective Products

If your product is having issues with dispensing or doesn't work for some reason, we will request images, lot numbers, or additional information on behalf of the manufacturer.  For this reason, do not dispose of your product as we will have no proof of damage and will not be able to assist you.  

Orders Placed By Mistake

Orders placed by mistake and returned will incur a $15 restocking fee which will be deducted from your refund. Please make sure to check your order carefully before placing the order.

Opened Product Returns

If you are dissatisfied with a product purchased at The Skin Spot, you may return it within 30 Days days from the date of purchase, as long as less than 20% of the product was used.

If more than 20% of the product is used, we will not accept the return. Each product returned is weighed accordingly. If the product is not accepted and you wish for the product to be returned to you, you must pay the return shipping fees.

All returns are subject to validation and approval by TheSkinSpot.com

We reserve the right to limit or refuse a return. If a return is received in the following condition, we will not accept it and/or a fee may apply:

  • Return was made without contacting us first. If you haven’t contacted us first, we cannot accept the return. We will not return the product back to you without charging additional shipping fees.
  • Order is refused upon delivery. Refusal of an order upon delivery is not an approved return and will be refused. If it’s accepted by our warehouse, a $15 fee will apply and be deducted from your refund.
  • Order is returned with "Return to Sender" notice. Writing Return to Sender is not an acceptable way to return an order. We will not issue a refund. If you would like the product to be returned to you, additional shipping fees will apply.
  • Returned item is not securely packaged for transit. Items not properly secured to prevent damage in transit are subject to a $15 fee. Please use original packing materials or a sturdy box with proper packing. Padded envelopes will not be accepted as goods are often damaged and are unable to be returned to manufacturer.
  • Returned item is damaged in transit. Return items damaged in transit will not be accepted for return or exchange. Please insure your return with the carrier.
  • Returned item arrives with postage due. If your return arrives with postage due, your order will be refused at the time of delivery. If your package is accepted, a flat $15 postage due fee will be deducted from your refund.

We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.

If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us at support@theskinspot.com.