Shipping Policy

The Skin Spot ships to all 50 U.S. states, as well as Canada and Mexico. Domestic orders ship at a standard rate of $6.95, unless your order totals more than $99 OR you are a Platinum Member of The Skin Spot. Orders to Canada and Mexico are a standard shipping rate of $14.99.

The Skin Spot processes orders Monday-Friday in the order they are received, please allow 7-10 business days for order processing and shipment.

Lost or Stolen Packages
Please report any lost or stolen packages to our Customer Care Team immediately, support@theskinspot.com, so we can investigate and resolve the issue.

Refused or Undeliverable Packages
If for some reason your package is refused or undeliverable, you will be charged a $15 fee for USPS packages. Please ensure that your shipping address is correct before placing your order to avoid incurring this fee.

Change of Address After Shipment
If you need to change the delivery address of your package after it has been shipped, please note you will be charged a $15 fee for re-shipment. Please note that any change in address will delay the arrival of your package.

Back-Ordered Items
We know how excited you are to get your curated collection of medical-grade skincare, so if a product goes on back-order, we display the date it’s expected to arrive back in stock on the product’s description page.

If you place an order with multiple items and one or more are back-ordered, the products in-stock will be shipped immediately using the method selected at time of purchase. The back-ordered item(s) will be sent separately for free.

If your order contains only one item and it is on back-order, our Customer Care Team will contact you with an estimated ship date.