Shipping Policy

The Skin Spot ships to all 50 U.S. states. Domestic orders ship at a standard rate of $8.95, and orders over $99 receive free shipping.

The Skin Spot processes orders Monday through Friday in the order they are received. Please allow 7-10 business days for order processing and shipment.

Lost or Stolen Packages
Please report any lost or stolen packages to our Customer Care Team immediately at support@theskinspot.com so we can investigate and resolve the issue.

Refused or Undeliverable Packages
If your package is refused or undeliverable for any reason, you will be charged a $15 fee. Please ensure your shipping address is correct before placing your order to avoid incurring this fee.

Change of Address After Shipment
If you need to change the delivery address of your package after it has been shipped, you will be charged a $15 fee for reshipment. Please note that any address change will delay the arrival of your package.

Back-Ordered Items
We know how excited you are to get your curated collection of medical-grade skincare, so if a product goes on back-order, we display the date it’s expected to arrive back in stock on the product’s description page.

If you place an order for multiple items and one or more are backordered, the in-stock products will be shipped immediately using the method selected at the time of purchase. The backordered item(s) will be sent separately for free.

If your order contains only one item and is on back order, our Customer Care Team will contact you with an estimated ship date.