Shipping policy

The Skin Spot ships to all 50 U.S. States for a flat rate of $8.95 for orders under $99.  Orders over $99 will receive FREE shipping. 

Note:  If you return an item that brings your subtotal below $99, you will be charge the $8.95 shipping fee. 

Order Processing Times

The Skin Spot processes orders Monday-Friday in the order they are received, please allow 7-10 business days for order processing and shipment.

Lost or Stolen Packages

We take great pride in our fulfillment center and our careful packaging. As such, once a package leaves our warehouse and the tracking number is registered, we are no longer responsible for how the package is handled by the carrier or where they leave it upon delivery (lost in transit, left in the sun, rain damage, broken items, theft, etc.). 

However, The Skin Spot is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout, your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route Package Protection at checkout. The Skin Spot will not file the claim or contact route for you.

* Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered”. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days.

Refused or Undeliverable Packages
If for some reason your package is refused or undeliverable, you will be charged a $15 fee for USPS packages. Please ensure that your shipping address is correct before placing your order to avoid incurring this fee.

Change of Address After Shipment
If you need to change the delivery address of your package after it has been shipped, please note you will be charged a $15 fee for re-shipment. Please note that any change in address will delay the arrival of your package.