Customer Service

  • Shipping & Delivery

    The Skin Spot ships to all 50 U.S. states, as well as Canada and Mexico. Domestic orders ship at a standard rate of $6.95, unless your order totals more than $49 OR you are a Platinum Member of The Skin Spot. Orders to Canada and Mexico are a standard shipping rate of $14.99.

    The Skin Spot processes orders Monday-Friday in the order they are received, please allow 7-10 business days for order processing and shipment.

    Lost or Stolen Packages
    Please report any lost or stolen packages to our Customer Care Team immediately, support@theskinspot.com, so we can investigate and resolve the issue.

    Refused or Undeliverable Packages
    If for some reason your package is refused or undeliverable, you will be charged a $15 fee for USPS packages. Please ensure that your shipping address is correct before placing your order to avoid incurring this fee.

    Change of Address After Shipment
    If you need to change the delivery address of your package after it has been shipped, please note you will be charged a $15 fee for re-shipment. Please note that any change in address will delay the arrival of your package.

    Back-Ordered Items
    We know how excited you are to get your curated collection of medical-grade skincare, so if a product goes on back-order, we display the date it’s expected to arrive back in stock on the product’s description page.

    If you place an order with multiple items and one or more are back-ordered, the products in-stock will be shipped immediately using the method selected at time of purchase. The back-ordered item(s) will be sent separately for free.

    If your order contains only one item and it is on back-order, our Customer Care Team will contact you with an estimated ship date.

  • Returns & Exchanges

    For Products- If you have purchased a product and are not fully satisfied, we will refund you for your product within thirty (30) days of purchase. The item will need to be sent back to The Skin Spot and shipping will be responsibility of the customer. For Memberships- If you have already utilized your membership discount to place an order, refunds are not available. You may be eligible if you have not applied the discount to any orders. Please contact our Customer Care team, support@theskinspot.com, for any inquiries.
  • Payments

    Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you. If we are legally required to collect sales tax on merchandise you order, the tax amount will be added automatically to your purchase price. On rare occasions an error in our state sales tax database may cause the sales tax charge to be incorrect. If this happens, at any time up to two years from your date of purchase you may contact us at info@theskinspot.com for a refund of tax overcharges. This right to a refund is your exclusive remedy for sales tax errors.

  • Membership

    The Skin Spot offers one type of membership:

    $169/year - receive 30% off almost every purchase and free shipping on orders over $49

    *Not all Skincare Collections Available for Membership Discount*

    Refund not available on yearly membership once discount has been applied to an order.