/FAQ
FAQ 2018-06-26T21:29:30+00:00

FAQ

Account Troubleshooting

Please click THIS link to request a password reset.

Once you have submitted the request, it can take up to ten minutes for it to appear in your inbox.

If you don’t see it there, please make sure to check your Spam/Junk folder (as it can sometimes end up there).

While searching for the email, it will be coming from support@theskinspot.com or “The Skin Spot.”

This specific email will have a subject line of “Password Reset for The Skin Spot.”

If you aren’t receiving any emails from The Skin Spot, please make sure you have checked your spam/junk folders. It has most likely ended up there.

If it was being pushed to your spam/junk folders, you can add info@theskinspot.com to your email contacts so it is a trusted and known account. This will make any emails coming from The Skin Spot arrive in your inbox.

To change any account details, please login to your Skin Spot Account.

Once there, you can click on “Address” or “Account Details” to make any changes.

You can see any orders placed at The Skin Spot by logging into your Skin Spot account.

Once there, click on the “Orders” tab to review previous purchases.

Memberships

If you have already utilized your membership discount to place an order, refunds are not available.

If you have not applied the discount to any orders, you may be eligible. Please contact our Customer Care team, support@theskinspot.com, for any inquiries.

The Skin Spot offers three different membership levels:

  • Silver:
    • $99/year- receive 20% off almost every purchase and free shipping on orders over $49
  • Gold:
    • $129/year- receive 30% off almost every purchase and free shipping on orders over $49
  • Platinum:
    • $169/year- receive 40% off almost every purchase and free shipping on orders over $49

*Not all Skincare Collections Available for Membership Discount*

Shipping

The Skin Spot ships to all 50 U.S. states, as well as Canada and Mexico. Domestic orders ship at a standard rate of $6.95, unless your order totals more than $49 OR you are a Platinum Member of The Skin Spot. Orders to Canada and Mexico are a standard shipping rate of $14.99.

The Skin Spot processes orders Monday-Friday in the order they are received, please allow 7-10 business days for order processing and shipment.

Please report any lost or stolen packages to our Customer Care Team immediately, support@theskinspot.com, so we can investigate and resolve the issue.
If for some reason your package is refused or undeliverable, you will be charged a $15 fee for USPS packages. Please ensure that your shipping address is correct before placing your order to avoid incurring this fee.
If you need to change the delivery address of your package after it has been shipped, please note you will be charged a $15 fee for re-shipment. Please note that any change in address will delay the arrival of your package.
We know how excited you are to get your curated collection of medical-grade skincare, so if a product goes on back-order, we display the date it’s expected to arrive back in stock on the product’s description page.

*If you place an order with multiple items and one or more are backordered, the products in-stock will be shipped immediately using the method selected at time of purchase. The backordered item(s) will be sent separately for free.

**If your order contains only one item and it is on back-order, our Customer Care Team will contact you with an estimated ship date.e.

Miscellaneous

Please fill out an inquiry here.

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