FAQ

Please click this link to request a password reset. Once you have submitted the request, it can take up to ten minutes for it to appear in your inbox. If you don’t see it there, please make sure to check your Spam/Junk folder (as it can sometimes end up there). While searching for the email, it will be coming from support@theskinspot.com or “The Skin Spot.” This specific email will have a subject line of “Password Reset for The Skin Spot.”

Please click this link to request a password reset. Once you have submitted the request, it can take up to ten minutes for it to appear in your inbox. If you don’t see it there, please make sure to check your Spam/Junk folder (as it can sometimes end up there). While searching for the email, it will be coming from support@theskinspot.com or “The Skin Spot.” This specific email will have a subject line of “Password Reset for The Skin Spot.”

Please click this link to request a password reset. Once you have submitted the request, it can take up to ten minutes for it to appear in your inbox. If you don’t see it there, please make sure to check your Spam/Junk folder (as it can sometimes end up there). While searching for the email, it will be coming from support@theskinspot.com or “The Skin Spot.” This specific email will have a subject line of “Password Reset for The Skin Spot.”

You can see any orders placed at The Skin Spot by logging into your Skin Spot account. Once there, click on the “Orders” tab to review previous purchases.

For our full return policy, please click here.

The Skin Spot ships to all 50 of the United States. We do not ship internationally. We insure every package and you may request tracking information (if you cannot find it in your email or spam) by emailing support@theskinspot.com The Skin Spot processes orders Monday-Friday in the order they are received, please allow 7-10 business days for order processing and shipment.

At The Skin Spot, we take care and incur additional costs to insure every package. If you believe your package was lost or stolen, please file a claim with the carrier so that they may investigate what happened and issue you a refund. Once the package leaves our warehouse, we are no longer responsible for what happens to it and will not be able to refund or replace the lost or stolen items. Thank you for your understanding.

If for some reason your package is refused or undeliverable, you will be charged a $15 fee for USPS packages. Please ensure that your shipping address is correct before placing your order to avoid incurring this fee.

If you need to change the delivery address of your package after it has been shipped, please note you will be charged a $15 fee for re-shipment. Please note that any change in address will delay the arrival of your package.

We know how excited you are to get your curated collection of medical-grade skincare, so if a product goes on back-order, we display the date it’s expected to arrive back in stock on the product’s description page. If you place an order with multiple items and one or more are back-ordered, the products in-stock will be shipped immediately using the method selected at time of purchase. The back-ordered item(s) will be sent separately for free. If your order contains only one item and it is on back-order, our Customer Care Team will contact you with an estimated ship date.